Consulting Cloud.io is Claudio Cocivera's practice: Salesforce and CRM architecture, customer engagement systems design, and hybrid intelligence consulting for organizations figuring out where AI actually belongs.
Architecture-first, built from inside distributed organizations, not delivered from a slide deck.
Data models, permission architecture, integration patterns, and migration strategy for orgs that have outgrown their original setup.
End-to-end customer lifecycle design across onboarding, support, and renewal, with release models built for teams shipping continuously.
Practical frameworks for where AI agents fit in an organization: what they own, what stays human, and the scaffolding in between.
The consulting practice, packaged: start small, see real findings from your own org, then decide.
Your org scored against a fixed 12-domain rubric — permissions, security, automation, data, AI readiness, governance. Every finding evidenced and ranked; free trial preview before you pay.
Architecture doesn't fail all at once — it drifts. After your audit, we re-run the same rubric quarterly and report what got worse, what got fixed, and what's new, finding by finding.
Before you point Agentforce or any AI agent at your CRM: what would it inherit, can it be scoped safely, and is your data good enough to ground on? Included in every full audit.
The same domains we audit, as 36 questions you can answer yourself in an afternoon — and find out where your org would score before anyone else does.
A Co-Active coaching lens applied to systems, not just people.
Most architecture problems are org problems wearing a technical costume. The first pass is always diagnostic: how the team actually works, not how the process says it should.
Every recommendation is built for async-first, cross-timezone teams. Documentation carries weight that meetings usually do.
AI gets introduced where it removes real friction and stays out where it doesn't. The goal is a system a human can still reason about.
A good architecture reads like a well-drawn blueprint: someone new to it can trace how a decision got made without asking.
Claudio leads CRM and Salesforce engineering for a distributed team spanning three continents, inside one of the largest education travel companies in the world. Before that, senior architecture roles at DeepL, Staffbase, and Booking.com.
Consulting Cloud.io is where that experience becomes available outside the day job: CRM and customer systems architecture for companies that need it done properly, and a growing focus on hybrid intelligence, the practical work of figuring out where AI genuinely belongs inside an organization, and where it doesn't.
Sicilian by birth, Co-Active coach by training, and a firm believer that the best architecture reviews sound a little like stand-up: direct, well-timed, and unafraid of an awkward silence.
Whether it's a CRM that's outgrown itself, a revenue process nobody fully trusts, or a question about where AI actually fits, that's the conversation to start.